Booking Terms & Conditions

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GDPR

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Booking Terms & Conditions

THIS DOCUMENT SETS OUT THE TERMS ON WHICH S.C LOCAL HOSTS SRL (“US”, “WE”, “OUR”) PROVIDES YOU (“YOU”, “YOUR”, “USER”) WITH ACCESS TO AND USE OF THE WEBSITE LOCATED AT [https://local-hosts.com/ ](“WEBSITE”) TO BOOK TICKETS TO OUR TOURS. PLEASE READ THESE TERMS CAREFULLY. YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OUR WEBSITE OR TICKING THE “I ACCEPT ALL TERMS AND CONDITIONS” BOX, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO BOOK ANY OF OUR TOURS AND SHOULD NOT ATTEMPT TO USE THE WEBSITE.

1.1 The Website is owned and managed by S.C LOCAL HOSTS SRL / Official address: Str. Padureni nr.1, sector 6, Bucuresti / CUI: 34256578 /J40/3359/2015

1.2 We can be contacted by email at [book@local-hosts.com] or via the ‘Contact section of the Website.

1.3 By using the Website, you warrant that:

1.3.1 you are legally capable of entering into binding contracts;

1.3.2 you are not in any way prohibited by the applicable law in the jurisdiction in which you are currently located to enter into these Terms; and

1.3.3 you are at least 18 years old. If you are under the age of 18, you must ask a parent or guardian over the age of 18 to enter into these Terms on your behalf. As a parent or guardian of someone under the age of 18, you are responsible for ensuring that person’s use of the Service is at all times in accordance with these Terms.

1.4 The information contained in this Website has been prepared solely for the purpose of providing information about the various tours offered on our Website from time to time (“Tours”) and making online bookings for tickets to Tours (“Tickets”) and must not be used for any other purpose.

2.1 By accessing the Website you will be assuming all risks associated with the use of this Website, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via our Website or your access to it.

2.2 You will only use this Website for personal private use.

2.3 Availability of the Website may be impaired by conditions or circumstances that are beyond our control, including, without limitation, third party service providers, geographic or atmospheric conditions, local physical obstructions, software and hardware features or functionality of your personal computer operating system.

2.4 We rely on third party providers (such as network providers, data centres and telecommunication providers) to make the Website and the content therein available to you. Whilst we take all reasonable steps available to it to provide you with a good level of service, you acknowledge and agree that we do not promise that the Website shall be uninterrupted or fault-free at all times. We shall not be liable in any way for any losses you may suffer as a result of delays or failures of the Website.

2.5 We shall be entitled at our own discretion to suspend the Website (wholly or partly) for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any losses, damages, costs or expenses arising from or in connection with any suspension or unavailability of the Website.

3.1 The published price of the Ticket (“Price”) includes any applicable taxes, but is exclusive of booking or collection fees. You shall be notified of the booking and/or collection fee on the payment page of the Website.

3.2 If you have a promotional or discount code (“Code”), you may enter it on the relevant page of the Website prior to payment of your Tickets. We do not warrant or provide any guarantees that your Code will be accepted by the Website. If your Code is accepted by the Website, the Price will be adjusted accordingly. A Code can only be accepted at the time an Order is made and cannot be applied retrospectively.

3.3 Due to the nature of the business, you acknowledge and agree that the Price may be subject to change and variation from time to time. Any changes in the Price shall not be applicable to you once you have received Order Confirmation from us, save in the case of an obvious error.

3.4 In order to book and purchase Tickets to one of our Tours, you shall be required to follow the process on our Website and complete the relevant details we require to confirm purchase of your selected Tickets via the Website (“Order”). Group bookings for Tickets shall be treated the same as individual bookings. You will be asked to provide customary billing information such as name, billing address and credit card information either to us or our payment processor. You agree to pay for your Order by one of the methods described on the Website. You hereby authorise the collection of such amounts using the method selected by you through the Website, either directly by us or indirectly, via our payment processor. If you are directed to our payment processor, you may be subject to terms and conditions governing use of their service. Please review such terms and conditions before using the processing services.

3.5 Your Order constitutes an offer to us to buy Tickets. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail attaching your Tickets subject to the Order (“Order Confirmation”). The contract between us will only be formed when we send you the Order Confirmation (“Contract”).

3.6 It is your responsibility to check the Tickets that are subject to your Order and we are under no obligation to rectify any mistakes once the Contract has been formed in accordance with clause 3.5 above.

3.7 We will not be responsible for any Tickets that are lost, stolen or destroyed. Tickets are e-mailed to the address you supply to us at the time of placing an Order. You are responsible for ensuring your e-mail address is accurate. We are not responsible for Tickets sent to incorrect e-mail addresses input by you.

Tickets will be supplied by email. It is your responsibility to print the Tickets prior to the date of the event or show valid Tickets on your mobile device. You may not be admitted to the Tour without presenting a valid Ticket. We shall not be liable for any failure by you to print or show valid Tickets.

5.1 Unless otherwise expressly stated in these Terms, you will not be able to cancel an Order after it has been accepted by Us, nor are you entitled to a refund for any Tickets purchased by you, even if you are unable to attend the Tour.


5.2 If you submit your claim by email one week (7days) from the date of the tour, you are entitled to a refund for any Tickets purchased by you, less any postage and/or card charges.


5.3 If the Tour is cancelled or rescheduled by Us you will be entitled to a full refund of the Price.


5.4 There will be no refund for lost or stolen Tickets.


5.5 We will notify you if a Tour is cancelled or rescheduled, but you acknowledge and agree that it is your responsibility to ensure you have entered the correct contact details so we can notify you. We will not be liable for any losses you incur as a result of supplying us with incorrect contact details (e.g. e-mail address or mobile number).


5.6 All Tickets are non-transferable.

6.1 Our Tours may include admissions to third party venues, including restaurants and drinking venues (“Venue”). You shall comply with all policies, procedures and safety announcements in force on the Tour and at any Venue, including any security procedures in place from time to time. It is your responsibility to notify Venues and your assigned guide of any allergies or dietary requirements. We shall not be liable for any loss or injury suffered by you caused by a Venue.

6.2 You are responsible for arranging all transportation to and from the Tour. We reserve the right to refuse you admission without refund to any Tour or eject you from a Tour on account of your late arrival, being (or appearing to be) under any specified age, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

6.3 Our Website offers Tours in Romania and consequently, food and drink laws might differ from country to country. It is your sole responsibility to ensure you comply with local laws when on Tours (e.g. legal age for alcohol consumption).

6.4 Tickets ordered through the Website are only for your personal use and that of your party. We reserve the right to cancel Tickets purchased if there is, or if we suspect there is, any resale, purported resale or attempted resale of Tickets. This includes but is not limited to Tickets being resold via internet auction sites. The holder of a resold Ticket may be refused entry or rejected from the Tour without refund.

7.1 We use reasonable endeavours to ensure that the information contained on the Website is correct at time of being published. We reserve the right to make alterations.

7.2 All content published on the Website is intended as information only and does not in any way constitute advice of any nature. Your use and reliance on the content made available on the Website shall be at your own risk and we shall not be liable whatsoever for any loss which you may incur as a result of or in connection with your use and reliance of such content.

7.3 Links to third party websites may from time to time appear on the Website. Such third party websites are not our responsibility and we accept no responsibility for the availability, suitability, reliability or content of such third party websites and does not necessarily endorse the views expressed within them.

8.1 Unless otherwise expressly set out to the contrary, nothing in these Terms shall serve to transfer from us to you, any intellectual property rights owned by and/or licensed to us (including content appearing on the Website) and all rights, title and interest in and to such intellectual property rights will remain exclusively with us and/or our licensees.

8.2 You are expressly  prohibited from:

8.2.1 reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website;

8.2.2 removing, modifying, altering or using any registered or unregistered marks/logos owned by or licensed to us; and

8.2.3 doing anything which may be seen to take unfair advantage of the reputation and goodwill of the Website or could be considered an infringement of any of the intellectual property rights owned and/or licensed to us without first obtaining the written permission of the owner of such intellectual property rights.

8.3 You agree to grant to us an irrevocable royalty-free worldwide license to use photos and videos taken on Tours in which you may appear. We have the right to reproduce, distribute, broadcast, exhibit, edit, digitize or in any other way use the photos and videos by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the videos and photos into our Website, catalogs, books, brochures, magazines or any other publications, or any  informational, commercial, promotional or advertising material (henceforth known collectively as the “Works”). You agree that the company is and shall be the exclusive owner of all title, rights and interest in the photos, videos and the Works, including all intellectual property rights.

9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Order process.

9.2 We are not responsible for any loss or damage that is not foreseeable.

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by an Event Outside Our Control.

10.2 What We mean by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3 If an Event Outside Our Control takes place that affects the performance of our obligations to you:

10.3.1 we will contact you as soon as reasonably possible to notify you; and

10.3.2 our obligations to you will be suspended and we reserve the right to cancel any Tours affected by the Event Outside Our Control.

10.4 We will refund to you the cost of any Tickets for Tours cancelled by us as a result of an Event Outside Our Control.

11.1 We have the right to revise and amend these Terms from time to time, including but not limited to making changes to reflect current market conditions affecting our business, changes in technology, changes in payment methods and changes in relevant laws and regulatory requirements.

12.1 Nobody else has any rights under these Terms. These Terms are between you and us. No other person shall have any rights to enforce it. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

12.2 If a court finds part of these Terms invalid or unenforceable, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

12.3 Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.4 Which laws apply to these Term and where you may bring legal proceedings. These Terms are governed by Romanian law and you can bring legal proceedings in respect of any dispute arising under these Terms in the Romanian courts.

12.5 Only these Terms apply between you and us. These Terms and any document expressly referred to in them represent the entire agreement between you and us in respect of your use of the Website and the booking of Tours and shall supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

12.6 Must be minimum drinking age or older to join our Wine Tours and Beer Tours.

GDPR

LOCAL HOSTS SRL (“We”, “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. For the purpose of the General Data Protection Regulation (“GDPR”, from the GDPR implementation date) the Data Controller is LOCAL HOSTS SRL.

Information we collect from you

We collect and process some or all of the following types of information from you in the course of your use of the website or providing our services:

Information that you provide by filling in forms on the website, via e-mail or phone.


This includes information provided at the time of purchasing services and/or goods, or requesting further information or services. We may also ask you for information when you report a problem with the website.

Specifically, personal details such as name, email address, phone number, dietary requirements, IP addresses or any information input by when using the website and our Services. 

In respect of the personnel engaged by our suppliers and resellers (or prospective suppliers and resellers), and with whom we come into contact in connection with the relationship between Us and our reseller and supplier, we will process your contact details such as your name, e-mail address, phone number, place of work and any other information that you provide to us.


If you contact Us, We may keep a record of that correspondence for a maximum period of 6 months.

We may also ask you to complete surveys that We use for quality research purposes, although you do not have to respond to them.

Details of your visits to the website including, but not limited to, IP address, traffic data, location data, weblogs and other communication data, and the resources that you access. When using our online form to book and purchase our products your name, e-mail address and phone number are required from you to enable Us to process your order. If you book and purchase our products over the phone your name, e-mail address are required from you to enable Us to process your order.


Your name and email address is required from you to enable Us to add you to our mailing list. We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.

We use information held about you in accordance with the following “legal bases” and for the following purposes:

– To provide you with our website and to carry out any other obligations arising from any contracts entered into between you and Us. We rely on “performance of a contract with you” as the legal basis for this processing.

– To notify you about changes to our services or contact you in the case of issues or emergencies in respect of the tour you have purchased. We rely on “performance of a contract with you” as the legal basis for this processing.

– If you are engaged by one of our resellers or suppliers, we may process your data in order to perform our obligations pursuant to a contract with that customer or reseller. Where we do so we rely on “legitimate interest” and the legitimate interest is “carrying out a contract with a reseller or supplier”.

– To provide you with a follow up email. We rely on “consent” as the legal basis for this processing.

– We rely on your consent as the lawful basis where you have agreed to participate in a survey, and for the processing of such personal information as has been collected through that survey.

– To respond to your enquiries. Where you have contacted us via e-mail or telephone we rely on “legitimate interest”and the legitimate interest is “responding and contacting you regarding the enquiries you have made in relation to the services we offer”.

– To ensure that content on the website is presented in the most effective manner for you and for the device(s) you use to access and view the website. We rely on “legitimate interest” as the legal basis for this processing, and the legitimate interest is the maintenance and improvement of our website for the benefit of all our users.

Marketing:
We may use information held about you to promote our products and services that may be of interest to you. We will only do this where we reasonably believe that our services may be of interest to you and we rely on “legitimate interest” to promote our products and services to you. This may include instances where you follow us on social media, “like” or “comment” on any of our social media posts, we may use your details to respond back to you with an offer and/or promotional code.

If you do not want Us to use your data in this way please either (i) tick the relevant box situated on the form on which We collect your data (for example, the online purchase form); (ii) or (ii) inform Us at any time by contacting Us at the contact details set out below.

We routinely disclose your personal data to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers).

If you purchase our products via our website payment is handled separately and securely through MobilPay (“Payment Processor”). Your payment card details are never collected by Us. If you want to find out more about how the Payment Processor processes your personal data, you can refer to their own privacy notice.

We may also disclose your personal data to third parties:
– in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets;

or
– if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets;
or
– if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions;
or

– to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the website; or
in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you.

Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

Security

We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk.


Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.


If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

Keeping your personal data up to date

If your personal details change you may update them by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to the contact details below.

We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.

How long we keep your personal data

We will hold details relating to any purchase you make, such as your name, e-mail address, IP address for 2 years from the date of the transaction.

In instances where you have not completed a transaction We will hold your contact details for 2 years your details were inputted in this respect.

If you are engaged by one of our resellers or suppliers, we will hold your contact details for the period that supplier or reseller is registered with us and for 2 years after.

Where you have contacted us via e-mail and telephone, We will hold your contact and enquiry details for 2 years.

Where you have participated in our surveys, We will hold your survey details for 2 years.

Where we store your personal data

All information We hold about you is stored on secure servers.

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is held securely and in accordance with this Policy. Countries outside the EEA do not have the same data protection laws as Romania and EEA and we have therefore ensured that any of our suppliers who may transfer your personal data outside the EEA has put in place appropriate measures to protect your data, either by being a member of the US-EU Privacy Shield, or by entering into a European Commission approved contract (as permitted under Article 46(5) of the General Data Protection Regulation).

We will not otherwise transfer your personal data outside the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. If you would like further information please contact Us (see “Contact” below).

Under the General Data Protection Regulation you have a number of important rights free of charge.

In summary, those include rights to:

– access to your personal data and to certain other supplementary information that this Policy is already designed to address

– require Us to correct any mistakes in your information which We hold

– require the erasure of personal data concerning you in certain situations

– receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

– object at any time to processing of personal data concerning you for direct marketing

– object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

– object in certain other situations to our continued processing of your personal data

– otherwise restrict our processing of your personal data in certain circumstances

– claim compensation for damages caused by our breach of any data protection laws.

If you would like to exercise any of those rights, please:

– email at book@local-hosts.com

– let Us have enough information to identify you (name, e-mail address and booking number),

– let Us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill), and

– let Us know the information to which your request relates.

We hope that We can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

We reserve the right to modify this Policy at any time. Any changes We may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied privacy policy.

We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to third parties affiliates. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may, however, use such information in conjunction with the data We have about you in order to track your usage of our services.

Our Website uses cookies to distinguish you from other users of our Website. This helps Us to provide you with a good experience when you browse our Website and also allows Us to improve the Website. By using our Website you agree to our use of cookies as more specifically set out below. A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies We use include:

– “Analytical” cookies. They allow Us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

– “Strictly necessary” cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

– “Functionality” cookies. These are used to recognize you when you return to our Website. This enables Us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

– “Targeting” cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed to our affiliates websites. We will use this information to make our Website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties affiliates may also use cookies, over which We have no control.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.

All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to book@local-hosts.com.