Are the experiences suitable for children or teenagers?
We love kids. Most of us have some. But whenever we get that question, the rule of thumb is: “If you have to ask, the answer is probably no.” Some kids absolutely loved it, others seemed genuinely bored. We suggest you discuss the tour with your children and see if they like the idea of joining. But not a problem on our end.
How much walking is involved?
Our tours will cover some ground, but refreshments stops are planned occasionally to give you time to rest, cool off and most of all, have fun and observe the locals with their daily routines.
I am a vegetarian/vegan/lactose intolerant/celeriac. Are the experiences
The short answer: Yes! We do our best to accommodate every preference, allergy or restriction. That said, we still want to show what Romanian cuisine is all about. Therefore, there is a focus on meat, as the locals say: ”There is no vegetable like the pork!”. But we always make sure everybody’s happy. Just expect a different menu if you’re vegetarian. Write us an email explaining your preferences and we will let you know if we can work with your restrictions.
Are solo travelers welcome?
Flying solo? Not a problem. However, please note that only a couple of our tours will run for solo travelers, as we believe in non-discrimination and hate to turn anyone down! Therefore, your reservation may be subject to a later enquiry by someone else, that will discuss viable alternatives (like joining another tour) in due time. (If you want a private tour for one, please send us an email.)
Do you run private experiences?
We run “regular” tours and private tours. Our “regular” tours are designed as semi-private events, with the size of the group capped at ten. Therefore, if you are inquiring as a couple, for instance, another couple or two may join the tour. If you want a private experience instead, please send us an
email. We will work something out but please note that private tours are subject to additional charges.
When do the experiences start?
Our tours start at different times throughout the day, we even have a Night Shift (strictly a private tour). Have a specific request regarding the start and end of the tour? Please send us an email. We are a small company run by ensible people and we will try our best to make it work for you.
Where do we start and where do we end?
We will advise you of the meeting spot at the time of booking. The email will contain all the information necessary for your experience, e.g. meeting point, ending point, name of the host and phone number.
How do I recognize my host?
We never have an umbrella or a flag! We do not use any signs at all. We will find each other. We always have.
Are the prices all-inclusive? What is included?
Yes. The price includes all the food and drinks. Just sit back and relax. It’s your vacation. We will be making all the payments.
Other things included: transportation within the tour, recommendations and general advice before, during and after the tour.
What is not included?
Any purchases you may want to make during the tour. Any food and drinks on top of what we serve. (Some substitutes are included, but if you want to
pop Cristal in every spot… well, that’s on you.) Transport to the meeting spot, and transport from the end point to where you may want to go later
on, is not included either.
How can I pay?
Your experiences can be paid easily online by Visa, Mastercard and Paypal.
How late can I be?
Please try to be on time. We wait for about ten(10) minutes. Then we start. If you are running later than that, but you still want to join the tour, call us. We will let you know if, where and when you can meet us.
How bad does the weather have to be for the tour to be cancelled?
Really bad. If we expect bad weather, we will inform you accordingly (e.g. “take an extra layer”, “bring an umbrella” etc.). We will cancel the tour only if the conditions are truly extreme.
What is your cancellation policy?
We understand that sometimes your travel plans may change due to unexpected circumstances. We request the deposit to cover our booking and reservations costs and as commitment that you will join the tour. As a rule, we refund all deposits if you cancel 48 hours (for our daily tours) or 7 days (for our on demand or private tours) of the reserved experience, minus the transaction costs. We are sorry but we keep the deposit if you cancel later to cover the associated costs, especially if the tour included private transportation arrangements.
In addition, if you cancel less than 24 hours before the scheduled time of the tour, we will charge the payable balance for the tour from your card.